Phil’s Granola is a company incorporated in Greece with registered number 102894886 whose address is 27 Themistokleous St., Alimos, 17455 in Athens. We are committed to protecting and respecting your privacy.
Phil’s Granola is committed to preserving the privacy of all visitors to www.philsgranola.gr (the “Website”) and to protecting any personal information that you may provide to us.
What is personal information?
Personal information is information about an identifiable individual, as defined by applicable law, such as name, e-mail address and telephone number etc.
1.WHO WE ARE
1.1. Phil’s Granola determines the purpose and the means that your personal data are collected, used and/or eventually transferred to third parties.
2.LEGAL GROUND FOR THE PROCESSING OF YOUR PERSONAL DATA
3. INFORMATION WE MAY COLLECT
3.1 We may collect personal information about you when you use our website, and otherwise interact with us. The information we collect falls into three categories:
(a) information you provide us;
(b) information we collect through automated methods, and
(c) information we collect from other sources.
3.2 We may combine the information you provide us, with information that is collected through automated methods, and with information we receive from other sources.
3.3 We collect information you provide us. You may provide the following information to us:
(a) personal details, such as your name, surname, postal and email addresses, phone number and other information of users that are collected through our website.
(b) account information, such as your username or password (or anything else that identifies you) used to access our online services or to buy our products and services;
(c) profile information, including products and services you like, or times you prefer to visit us; and
(d) other personal information you choose to give us when you interact with us (for example name, surname, email and postal address, phone number).
3.4 We collect information through automated methods
(a) We may use automated technology to collect information from your computer system or mobile device. Automated technology may include cookies, local shared objects, and web beacons.
3.5 We may collect information about your:
(a) internet protocol (IP) address;
(b )computer or mobile-device operating system and browser type;
(c) type of mobile device and its settings;
(d) unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device;
(e) device and component serial numbers;
(f) advertising identifiers (for example, IDFAs and IFAs) or similar identifiers;
(g) referring website (a site that has led you to ours) or application;
(h) online activity on other websites, applications, or social media;
(i) communications to us or regarding us on social media; and
(j) activity related to how you use our online services, such as the pages you visit on our sites or in our mobile apps.
3.6 Our Website may collect information about the exact location of your mobile device or computer using geolocation and technology such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you are able to withdraw your permission for us to collect this information by using the device or web-browser settings. If you have any questions about how to prevent us from collecting exact information about your location, we recommend you contact your mobile-device service provider, the device manufacturer, or your web-browser provider. Our Website may not work properly without information about your location. If you would like us to delete information we have collected which could identify your location, please contact us at the address, phone number below (please see paragraph 14).
3.7 We collect information from other sources
(a) We may collect information about you from other companies and organisations. We may also collect information that is publicly available. For example, we may collect information about you when you interact with us through social media.
5. USES MADE OF THE INFORMATION
5.1 We use information held about you in the following ways:
(a) To ensure that content from our site is presented in the most effective manner for you and for your computer.
(b) To provide you with the information or services you have requested and for internal customer administration and business purposes.
(c) To allow you to participate in interactive features of our Website, when you choose to do so.
(d) To notify you about changes to our Website.
(e) To fulfil orders about our products you make through our Website, to communicate with you regarding the orders you make as well as for accounting, audit and internal purposes in relation to our contractual relationship.(f)To improve our business activity, our products as well as our services provided to you. For example, we may use your information to better understand the buying preferences of both our consumers as well as our Website users so as to further improve our products’ organization and presentation through our online store and our Website in general. We may also use your information for the development of new products or services using customer satisfaction surveys, evaluation of sales profitability, marketing as well as advertising activity.
(g)To improve and manage our products, offers, marketing material, our Website.
(h) If you consent to receive marketing material from us, we may use your data to send you marketing and other materials relating to new products/discounts/services of our Company either by newsletters, SMS, Viber, Web push notifications etc.
(j) In case you communicate with us, we will use information that you provide us, such as your contact details or/and information of payment or delivery, or/and information regarding the product you have purchased in order to resolve any issue you have faced or to respond to any of your inquiries.
5.2 We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
6.1 If you have agreed to receive marketing communications from us, you can later opt out by following the opt-out instructions in the marketing communications we send you. You can also opt out by contacting us at the phone number or email address below (please see paragraph 14 of this Policy).
6.2 If you do opt out of receiving marketing communications from us, we may still send communications to you about your transactions or about any accounts you have with us. Opting out of one form of communication does not mean you’ve opted out of other forms as well. For example, if you opt out of receiving marketing emails, you may still receiving marketing text messages if you’ve opted in to receiving them.
6.4 If at any time, you would like to correct the personal information we have about you, please contact us at the phone number or email address below (please see paragraph 14 of this Policy).
7.WHERE WE STORE YOU PERSONAL DATA
7.1 The data that we collect from you will remain and be stored in a secure server in Greece and the Company takes all necessary measures for their secure protection.
7.2 Nevertheless, the data we collect from you may in some cases be transferred to, and stored at a destination outside the European Union (EU), including countries that may not provide the same level of data protection as in your home country.
7.3 We may for example share your information with vendors/third parties we use for providing some of our services to you. In those cases, we will ensure that all of your data is securely transferred to those third parties. We rely on third parties for example to provide services and products on our behalf and may share your personal information with them as appropriate (for instance IT sub-contractors).
7.4 Generally, our service providers are contractually obligated to protect your personal information and may not otherwise use or share your personal information, except as may be required by law.
7.5 Irrespective of which country your personal data is transferred, the Company will only share your Personal Data under a strict ‘need to know’ basis and under appropriate contractual restrictions (such as EU Standard Contract Clauses). You are entitled to receive a copy of such appropriate contractual restrictions upon request by contacting us at the address or phone number below (please see paragraph 14 of this Policy).
8.1 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9.RETENTION OF PERSONAL INFORMATION
10.DISCLOSURE OF YOUR INFORMATION
10.2 We may share your information within the Company.
10.3 We may share your information with vendors who provide services to us, such as providing Website support services and other information technology services or carrying out research and analysis. We do not allow these vendors to use this information or to share it for any purpose other than to provide services on our behalf.
10.4 We may, for strategic or other business reasons, decide to sell or transfer all or part of our business. As part of that sale or transfer, we may pass information we have collected and stored, including customer information, to anyone involved in the sale or transfer.
10.5 There may be times where we may share information when it does not directly identify you. For example, we may share anonymous, aggregated statistics about your use of our Website. Or we may combine information about you with other customers and share the information in a way that does not identify you.
10.6 We have the right to use or share information as necessary to keep to any law, regulation or legal request, to protect our Website, to bring or defend legal claims, to protect the rights, interests, safety and security of our organisation and our employees, or users of the Website, or in connection with investigating fraud or other crime, or violations of our policies.
11.1 Under the applicable legislation you have the right to request access to the personal data we hold about you, i.e. to be informed upon your request whether your personal data are subject to processing and to receive further information on such processing, including information on eventual transfers of personal data outside the EU and the appropriate or suitable safeguards we have in place for such transfer. As long as the requirements under the applicable legislation are met, you may also request the correction of any inaccurate information we hold about you or the deletion of the same or restriction of the processing concerning your personal data. If such a request places us or our affiliates in breach of its obligations under applicable laws, regulations or codes of practice, then we may not be able to comply with your request but you may still be able to request that we block the use of your personal information for further processing. You may also have a right to data portability to another data controller under certain circumstances. You may withdraw your consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal. You may also lodge a complaint with the competent Data Protection Supervisory Authority, if you feel that the processing contravenes the law.
12.Links to other websites and social media
12.1 Our Website may, from time to time, contain links to and from the websites of our partner networks, and advertisers. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
12.2 We may also have providers of other apps, tools, widgets and plug-ins on our online services, such as Facebook “Like” buttons, which may also use automated methods to collect information about how you use these features. These organisations may use your information in line with their own policies.
14.How to contact us