FAQs

Where can I purchase Phil’s Granola?

You can find Phil’s Granola online & at stores near you. Visit our Store Finder for more information.

Are your products available internationally?

Currently, no.

Can retailers stock your granola? (wholesale)

Yes! Please contact us at info@philsgranola.gr

Are all your products organic?

Yes, all our products are 100% certified organic (certified by TUV Austria Hellas).

Are your products gluten-free?

We currently offer one certified gluten-free option, which is safe for people with celiac disease.

For all our other products: while they are not officially certified, we laboratory-test regularly for gluten, and the results come back gluten-free. This means that if you avoid gluten for lifestyle reasons (but are not celiac), you can enjoy our full range.

How do I store granola?

We recommend storing granola in a cool, dark place out of direct sunlight (like your cabinet). You can refrigerate granola (Phil personally loves it!).

I can’t find the flavor I want as it is marked as “out of stock”. When will it become available?

Our website always shows the flavors currently in stock. Some products are seasonal (see below for more details), while others may be temporarily unavailable so that we can bring you new options.

  • Pumpkin Spice: October
  • Apple Cinnamon Pecan: October – December
  • Gingerbread: November – December
  • Melomakarono: November – December
  • Tsoοreki: Easter

What’s the difference between an order number and a confirmation number?

Your order number is a unique code assigned to your purchase. It helps us track your order in our system.
Your confirmation number is the reference you receive once payment is successfully processed—it confirms that your order has gone through.

Can I cancel or change my order after placing it?

No, you cannot cancel/change your order once submitted. Please contact us at +30 211 422 4237 or at info@philsgranola.gr if you have any questions.

Do you offer returns?

No, we do not offer returns.

Can I cancel or change my order after placing it?

We’re sorry! Please contact us at +30 211 422 4237 or at info@philsgranola.gr to assist you.

My order arrived and the products are damaged.

All our products undergo quality assurance. However, if you receive a product that does not meet your expectations, please contact us at info@philsgranola.gr attaching an image of the product, as well as the lot number of the product.

I haven’t received any communication regarding my order. When will I get an update?

Please be sure to check your spam folders. Feel free to contact us for more information.

My discount code is not working.

Discount codes may not be applicable if the code has expired, if it only applies to specific products, if another code is already applied or the order contains a subscription item. Discount codes cannot be combined or added to subscription orders.

How do I start a subscription?

To begin a subscription, simply visit the product page and click “Subscribe.” Select how often you’d like to receive your order—every 7, 15, or 30 days—then add it to your cart and proceed to checkout to complete your subscription. Orders over 50€ qualify for free shipping.

How can I pay for a subscription?

Subscriptions can only be paid using acredit or debit card. Other payment methods are not currently available for subscriptions.  

How do I edit or cancel my subscription, or update my payment information?

og in to your account and select “Manage Subscriptions.” Choose the subscription you’d like to update—you can adjust the quantity, change the delivery frequency, skip a delivery, or cancel it entirely. You can also update your payment details here for all future orders.

How do I add more products to my subscription order?You can easily add products to your existing subscription. Just open your active subscription and click “Add a Product.” From there, you can choose to include it in your subscription or add it as a one-time purchase.

How do I add more products to my subscription order?

You can easily add products to your existing subscription. Just open your active subscription and click “Add a Product.” From there, you can choose to include it in your subscription or add it as a one-time purchase.

Do you offer free shipping?

We offer free shipping on all orders above 50€ in Greece.

When will my order arrive?

We do our best to pack and ship all orders within 3 business days. Once your package has been processed and is waiting to be picked up from the courier, you’ll get a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking link to update before following your order’s progress.

I selected delivery with courier, but my order was placed in a box. What should I do?

If you chose courier delivery and your order was placed in a pick-up box by mistake, please reach us at +30 211 422 4237. We’ll make sure to resolve the issue and get your order to you as quickly as possible.

Do you offer delivery with a driver?

Yes! For orders over 80€, you can select delivery with our driver at checkout.

Where can I purchase Phil’s Granola?

You can find Phil’s Granola online & at stores near you. Visit our Store Finder for more information.

Are your products available internationally?

Currently, no.

Can retailers stock your granola? (wholesale)

Yes! Please contact us at info@philsgranola.gr

Are all your products organic?

Yes, all our products are 100% certified organic (certified by TUV Austria Hellas).

Are your products gluten-free?

We currently offer one certified gluten-free option, which is safe for people with celiac disease.

For all our other products: while they are not officially certified, we laboratory-test regularly for gluten, and the results come back gluten-free. This means that if you avoid gluten for lifestyle reasons (but are not celiac), you can enjoy our full range.

How do I store granola?

We recommend storing granola in a cool, dark place out of direct sunlight (like your cabinet). You can refrigerate granola (Phil personally loves it!).

I can’t find the flavor I want as it is marked as “out of stock”. When will it become available?

Our website always shows the flavors currently in stock. Some products are seasonal (see below for more details), while others may be temporarily unavailable so that we can bring you new options.

  • Pumpkin Spice: October
  • Apple Cinnamon Pecan: October – December
  • Gingerbread: November – December
  • Melomakarono: November – December
  • Tsoοreki: Easter

What’s the difference between an order number and a confirmation number?

Your order number is a unique code assigned to your purchase. It helps us track your order in our system.
Your confirmation number is the reference you receive once payment is successfully processed—it confirms that your order has gone through.

Can I cancel or change my order after placing it?

No, you cannot cancel/change your order once submitted. Please contact us at +30 211 422 4237 or at info@philsgranola.gr if you have any questions.

Do you offer returns?

No, we do not offer returns.

Can I cancel or change my order after placing it?

We’re sorry! Please contact us at +30 211 422 4237 or at info@philsgranola.gr to assist you.

My order arrived and the products are damaged.

All our products undergo quality assurance. However, if you receive a product that does not meet your expectations, please contact us at info@philsgranola.gr attaching an image of the product, as well as the lot number of the product.

I haven’t received any communication regarding my order. When will I get an update?

Please be sure to check your spam folders. Feel free to contact us for more information.

My discount code is not working.

Discount codes may not be applicable if the code has expired, if it only applies to specific products, if another code is already applied or the order contains a subscription item. Discount codes cannot be combined or added to subscription orders.

How do I start a subscription?

To begin a subscription, simply visit the product page and click “Subscribe.” Select how often you’d like to receive your order—every 7, 15, or 30 days—then add it to your cart and proceed to checkout to complete your subscription. Orders over 50€ qualify for free shipping.

How can I pay for a subscription?

Subscriptions can only be paid using acredit or debit card. Other payment methods are not currently available for subscriptions.  

How do I edit or cancel my subscription, or update my payment information?

og in to your account and select “Manage Subscriptions.” Choose the subscription you’d like to update—you can adjust the quantity, change the delivery frequency, skip a delivery, or cancel it entirely. You can also update your payment details here for all future orders.

How do I add more products to my subscription order?You can easily add products to your existing subscription. Just open your active subscription and click “Add a Product.” From there, you can choose to include it in your subscription or add it as a one-time purchase.

How do I add more products to my subscription order?

You can easily add products to your existing subscription. Just open your active subscription and click “Add a Product.” From there, you can choose to include it in your subscription or add it as a one-time purchase.

Do you offer free shipping?

We offer free shipping on all orders above 50€ in Greece.

When will my order arrive?

We do our best to pack and ship all orders within 3 business days. Once your package has been processed and is waiting to be picked up from the courier, you’ll get a shipping confirmation email with a tracking number. Please allow up to 24 hours for the tracking link to update before following your order’s progress.

I selected delivery with courier, but my order was placed in a box. What should I do?

If you chose courier delivery and your order was placed in a pick-up box by mistake, please reach us at +30 211 422 4237. We’ll make sure to resolve the issue and get your order to you as quickly as possible.

Do you offer delivery with a driver?

Yes! For orders over 80€, you can select delivery with our driver at checkout.